Return Policy

Thank you for shopping with [Your Store Name]. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a fair and transparent returns policy in accordance with UK consumer protection regulations.

Right to Cancel (Cooling-off Period)

If you are a UK or EU consumer, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

To exercise this right, you must notify us in writing (via email at [your support email]) within 14 days of receiving your order.

Once notified, you then have another 14 days to return the goods to us.

Return Conditions

To be eligible for a return:

  • Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

  • Custom-made or personalised items are exempt from the standard return policy, unless faulty.

  • For hygiene reasons, certain items (such as earrings or undergarments) cannot be returned unless they are defective.

Return Process

  1. Please contact us at [your support email] to request a Return Authorisation.

  2. Once approved, you will receive instructions and the return address.

  3. Items must be returned to us within 14 days after notifying us of your cancellation.

  4. Please include your order number and proof of purchase inside the package.

Refunds

  • Once we receive and inspect your returned item, we will notify you by email.

  • Approved refunds will be processed within 14 days to your original payment method.

  • Shipping costs are non-refundable unless the item is faulty or incorrect.

  • If you paid for express delivery, we will only refund the standard delivery cost.

Return Shipping Costs

  • If the item is faulty, damaged, or incorrect, we will cover all return shipping costs.

  • If you return an item for any other reason (e.g., change of mind, wrong size), you will be responsible for the return shipping cost.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, colour, or product, please place a new order once your refund has been processed.

Contact Us

If you have any questions about returns, please contact us at:
Email: [your support email]
Phone (UK): [your UK phone number]
Address: [your UK return address or warehouse]