Frequently Asked Questions (FAQs)

1. Do you ship to the UK and internationally?

Yes, we deliver within the United Kingdom and to selected international destinations. Shipping costs and estimated delivery times are shown at checkout. Please see our Shipping Policy for more details.

2. How long will it take to process my order?

All orders are processed within 2–5 business days (excluding weekends and public holidays). Once shipped, you will receive a confirmation email with tracking details.

3. What payment methods do you accept?

We currently accept secure online payments through Shop Pay and Google Pay. These methods allow you to check out quickly and safely with your preferred payment option.

4. Can I return or exchange an item?

Yes. You have the right to cancel your order within 14 days of receiving it, in accordance with UK consumer protection law. Items must be returned unused, in original condition, and with tags attached. Please see our Return Policy for further information.

5. How will I receive my refund?

Refunds will be processed using your original payment method within 14 business days of us receiving and inspecting your returned item.

6. Do you offer custom or personalised dresses?

Some of our dresses are made to order or can be customised. Please note that custom or personalised items are non-returnable unless faulty.

7. How can I contact customer service?

If you have any questions or need assistance, you can reach us via:

8. Are taxes and duties included in the price?

All prices on our website are shown in GBP (£) and include VAT where applicable. For international orders, additional duties or taxes may be charged by your local customs office.

9. How do I know my size?

We provide a detailed Size Chart to help you choose the right fit. If you are unsure, we recommend contacting our customer service team before placing your order.

10. Is shopping on kissdress.co.uk secure?

Yes. We use industry-standard encryption and secure checkout to ensure your personal and payment information is protected.